Issues & Service

Lens and frame problems, complaints, repairs and delivery delays.

Log a new issue

Customer*

Issue type*

Description*

Assigned to

Date

Frame problem

Marcus Webb

Resolved

Right hinge loose after three months of wear.

Aug 2, 2026 · ORD-2026-0003 Assigned: Renee (Optician)

Resolution: Hinge tightened and screw replaced under warranty.

Repair

Tomas Rivera

Resolved

Nose pad replacement requested.

Jul 20, 2026 · ORD-2026-0007 Assigned: Renee (Optician)

Resolution: New silicone nose pads fitted, no charge.