Issues & Service

Lens and frame problems, complaints, repairs and delivery delays.

Log a new issue

Customer*

Issue type*

Description*

Assigned to

Date

Lens problem

Priya Nair

In Progress

Left lens shows a faint scratch after fitting.

Sep 15, 2026 · ORD-2026-0002 Assigned: Renee (Optician)

Customer complaint

Daniel Osei

In Progress

Photochromic tint is slow to clear indoors.

Sep 14, 2026 · ORD-2026-0005 Assigned: Dr. Reyes