Issues & Service

Lens and frame problems, complaints, repairs and delivery delays.

Log a new issue

Customer*

Issue type*

Description*

Assigned to

Date

Wrong prescription

Sofia Kade

Open

Customer reports blur at near distance — ADD may need rechecking.

Sep 19, 2026 · ORD-2026-0004 Assigned: Dr. Reyes

Lens problem

Priya Nair

In Progress

Left lens shows a faint scratch after fitting.

Sep 15, 2026 · ORD-2026-0002 Assigned: Renee (Optician)

Customer complaint

Daniel Osei

In Progress

Photochromic tint is slow to clear indoors.

Sep 14, 2026 · ORD-2026-0005 Assigned: Dr. Reyes

Delivery delay

Grace Whitfield

Open

Specs ready but pickup has slipped twice.

Sep 12, 2026 · ORD-2026-0010 Assigned: Front Desk

Frame problem

Marcus Webb

Resolved

Right hinge loose after three months of wear.

Aug 2, 2026 · ORD-2026-0003 Assigned: Renee (Optician)

Resolution: Hinge tightened and screw replaced under warranty.

Repair

Tomas Rivera

Resolved

Nose pad replacement requested.

Jul 20, 2026 · ORD-2026-0007 Assigned: Renee (Optician)

Resolution: New silicone nose pads fitted, no charge.