Issues & Service

Lens and frame problems, complaints, repairs and delivery delays.

Log a new issue

Customer*

Issue type*

Description*

Assigned to

Date

Wrong prescription

Sofia Kade

Open

Customer reports blur at near distance — ADD may need rechecking.

Sep 19, 2026 · ORD-2026-0004 Assigned: Dr. Reyes

Delivery delay

Grace Whitfield

Open

Specs ready but pickup has slipped twice.

Sep 12, 2026 · ORD-2026-0010 Assigned: Front Desk